Questions and answers

Spesialis is where you book scheduled services from professionals and businesses, at your home or at their venue, and pay through the app. The service is delivered by the professional; Spesialis provides booking, payment, messaging, reviews, and complaint handling.

Right now: hair salons, nail care, brows and lashes, beauty salons, barbers, massage, and spa and sauna. What is available in your city is shown on the home page and the city pages.

Sign in with your Google account. That Google account’s email becomes your Spesialis account email, and there is no separate password.

The professional and their business are responsible for the quality and safety of the service. Spesialis is responsible for the platform: booking, payment, and handling complaints.

Pick a service and a time on the professional’s or business’s page, then send the booking. The next steps, including payment, are on the Bookings page.

It depends on the service: each one says whether it is done at your home, at the professional’s place, or at the business venue. Home visits may add a travel fee.

Home-visit bookings have a minimum service total of Rp70,000, not counting travel and the app fee. Venue services have no minimum.

Yes, at no cost, 1 time(s) for an accepted booking. The new time applies once the professional agrees.

QRIS or a bank virtual account. The methods on offer depend on the amount and are shown on the payment page.

The app fee is a Spesialis fee of Rp4,000 per booking, paid by the customer and the same for every payment method. It is shown in the breakdown before you pay.

After the service is done and the complaint window ends without an issue. Until then your payment is held, so it can be refunded if the booking is cancelled or your complaint is upheld.

Before paying: nothing. After paying: a charge on the service price and travel based on how close the scheduled time is, at least Rp10,000 including the app fee and transfer fee. The exact amount is shown before you confirm.

Your whole payment comes back, including the app fee. The same applies if the professional does not answer a paid booking, or never starts the service and you do not reschedule.

As soon as possible when the professional or Spesialis cancels. When you cancel, or the refund comes from a complaint, no sooner than 24 hours after it is recorded and after the payment provider has settled your payment. The dates are shown on the Refunds page.

To the wallet (DANA, OVO, GoPay, ShopeePay) or bank account in your name that you choose on the Refunds page.

The refund destination must be in your own name. A destination with a different name is held and reviewed by the Spesialis team first, so the refund takes longer.

From the booking page, while the complaint window is open. The payment is held while the complaint is reviewed. Safety, harassment, or fraud issues go straight to the Spesialis team.

Yes when the professional or business cancels, does not show up, or there is a safety issue. No when you cancel yourself, or the complaint is about something else.

Yes, once, before the appeal deadline in the decision notice, with new reasons and evidence. A different team member decides the appeal and the result is final at Spesialis.

There is no sign-up fee and no subscription. Spesialis takes a commission on bookings, and a transfer fee when your balance is sent to your bank.

Marketplace bookings carry a 10% commission. Pay links, for customers you bring yourself, carry 5%. Your share is shown on every booking, and a booking keeps the rate in force when it was made.

You do. Services, prices, schedule, and service area are set by the professional. The lowest price for a service follows the limit shown when you enter it.

Your share reaches your balance after the service is done and the complaint window ends, then it is sent to your bank automatically: per released booking or once a day at 15.00 WIB.

Each transfer has a Rp3,000 fee deducted. A balance still under Rp10,000 after the fee waits to be combined, so daily transfers cost less when you have many bookings.

Your page goes live and your balance is paid out once verification with your ID card and a face photo is approved. It protects customers and makes sure money only goes to an account in your name.

A professional is the person who delivers the service and sets its price. A business is the brand, venue, and team a professional works under. A professional works alone or under one business.

A bill you send to your own customer so they pay through Spesialis. It carries a 5% commission and the customer pays a Rp4,000 app fee. Once paid, you arrange any cancellation or refund with the customer yourself.

The customer gets all their money back, Spesialis’s loss is recorded as a fault fee on your balance, and your new bookings are paused for a while. If you cannot make it, ask the customer to reschedule from the booking instead.

Three ways to earn from one personal code: referring professionals to join, sharing a professional’s profile, and inviting friends to book.

Any account. You activate your code on the Invite and rewards page. Rewards reach your balance only after your identity is verified.

30% of the app commission on every completed marketplace booking by the professional you referred, for 6 months after they join with your code. It comes out of Spesialis’s share, not the professional’s earnings.

The professional decides, up to 20% of their share; the default is 5%. It applies to new customers who book through a profile link carrying your code, for 12 months per customer.

Up to Rp10,000, once for each friend who has never booked, after 2 of their bookings finish without an issue. At most 10 rewards a month. Your friend does not get a discount.

When the completed booking is released after its complaint window. Cancelled or fully refunded bookings earn nothing. Rewards go to your account balance and are sent to your bank like any other balance.

No. Referring yourself through another account is prohibited, and rewards between linked accounts are withheld. A referral program that breaks the rules can be frozen.

The Spesialis team can freeze an account while looking into an issue. During that time your page is hidden and money going out is held. The Account status page shows the state; contact us if you think it is wrong.

One device is for one account only. If the phone was used by another account, request a device release from the Release device page.

From the Account menu. Open bookings, contracts, refunds, and balances are settled first. Closing is permanent.

The account, booking, payment, and message data needed to run the service. You can download a copy from Settings, and the Privacy Policy explains it in full.