Refunds
How much comes back, where it goes, when it arrives, and why it may be held.
Contact
Contact
Write to the Spesialis team about your account, bookings, or payments.
Reach us
What to include
Include your account email and the link to the booking page if your question is about a booking. Never send passwords or payment details.
It may already be answered
These topics are asked about most.
Cancelling and rescheduling
Cancellation charges by timing, rescheduling, and what happens when someone does not show up.
Complaints and appeals
The complaint window, direct offers, case files, decisions, and appeals.
Account status
Restricted, paused, or frozen accounts: what it means and how to object.