Rejected text or photos
Text with prohibited terms is rejected when saved, and text that needs review gets a warning and is checked by the Spesialis team. Services must not promise to cure illness. Repeated attempts can freeze the account.
Account status
Why an account can be restricted, what keeps working, and how to object.
New bookings restricted
Paid cancellations, rejected complaints, confirmed no-show reports, and refund offers accepted repeatedly in the last few months count against your account; the first offer you accept does not count. When they reach the limit you get a warning, then new bookings are paused for a while. Your current bookings, chats, and complaints continue, and Account status shows when the pause ends. Contact support if you think something is wrong.
Account statusNew bookings paused
For professionals: cancelling a paid booking, repeatedly leaving requests unanswered, not showing up, or never starting a service pauses new bookings for a while. Repeated faults lengthen the pause step by step. Existing bookings carry on, and the reason for a pause is not shown to customers.
Account frozen
The Spesialis team may freeze an account while looking into a problem. Meanwhile your page is hidden and money going out is held. Account status shows where things stand; contact us if you think it is a mistake.
Identity verification
Professionals and business owners verify their identity with an ID card and a face photo. Pages go live once the submission is approved. If it is rejected or revoked, the reason is shown on the verification page and you can submit again.
Identity verificationIf you think it is wrong
The Account status page shows the state of your account, the reason, and when it ends. Raise an objection with the Spesialis team through the Contact page. A fault fee or pause that comes from a booking is challenged through that booking’s case.
One device, one account
One device is for one account. A professional's device is locked to that account for good; partners and family book from their own phone. If you are refused on a second-hand phone or it is not your account, ask to release the device.
Release a deviceClosing your account
Close your account from the Account menu. Ongoing bookings, contracts, and balances are settled first; the closing page shows what is still left.
Close accountPersonal data
Download a copy of your data from Settings in the Account menu. The Privacy Policy explains what is stored and why.
Privacy PolicyQuestions and answers
Why is my account frozen?
The Spesialis team can freeze an account while looking into an issue. During that time your page is hidden and money going out is held. The Account status page shows the state; contact us if you think it is wrong.
Why can’t I sign in on this phone?
One device is for one account only. If the phone was used by another account, request a device release from the Release device page.
How do I close my account?
From the Account menu. Open bookings, contracts, refunds, and balances are settled first. Closing is permanent.
What data do you keep about me?
The account, booking, payment, and message data needed to run the service. You can download a copy from Settings, and the Privacy Policy explains it in full.
How do I sign in?
Sign in with your Google account. That Google account’s email becomes your Spesialis account email, and there is no separate password.