Earnings and payouts
When booking money becomes yours, when it reaches your bank, and what can hold it up.
When earnings reach your balance
Your share reaches your balance after the service is done and the complaint window ends without an issue, and the booking funds have arrived from the payment provider. A customer pressing “Done, no issues” speeds this up.
Bookings for professionals who just joined may be held longer. The release date of every booking is shown on the Earnings page.
Transfers to your bank
Your balance is sent to your bank account automatically: each time a booking is released, or once a day at 15.00 WIB, whichever you choose on the Earnings page.
Each transfer has a Rp3,000 transfer fee deducted. A balance that is still under Rp10,000 after the fee waits to be combined with the next booking.
A bank account in your own name
Transfers only go to a bank account in your name as on your ID card, after your identity is verified. A business balance goes to the business owner’s account. A newly saved or changed account holds transfers briefly, so the account owner can notice if it was not them.
Identity verificationRejected account or transfer
Make sure the account holder’s name matches your ID card and the account number is correct, then save the account again on the Earnings page. Account status shows what is still holding the transfer.
Account statusPay-link bookings
Pay links for customers you bring yourself carry a 5% commission. Your share reaches your balance after the service is done and the hold period shown on the booking ends.
Fault fees
When a customer gets their money back because you cancelled a paid booking, never started, did not show up, or lost a case, Spesialis’s loss on that booking is recorded as a fault fee on your balance, capped per booking.
The Earnings page shows each fault fee, the booking behind it, and any debt deducted from later bookings. While a debt remains, your balance is not sent. If you disagree, challenge it through the booking’s case; a wrong fee is cancelled and the deduction returns to your balance.
Questions and answers
When do I get paid?
Your share reaches your balance after the service is done and the complaint window ends, then it is sent to your bank automatically: per released booking or once a day at 15.00 WIB.
Is there a payout fee?
Each transfer has a Rp3,000 fee deducted. A balance still under Rp10,000 after the fee waits to be combined, so daily transfers cost less when you have many bookings.
What commission does Spesialis take?
Marketplace bookings carry a 10% commission. Pay links, for customers you bring yourself, carry 5%. Your share is shown on every booking, and a booking keeps the rate in force when it was made.
Why do I need to verify my identity?
Your page goes live and your balance is paid out once verification with your ID card and a face photo is approved. It protects customers and makes sure money only goes to an account in your name.
What happens if I cancel a booking?
The customer gets all their money back, Spesialis’s loss is recorded as a fault fee on your balance, and your new bookings are paused for a while. If you cannot make it, ask the customer to reschedule from the booking instead.