Booking a service
How to pick a service, time, and place until the booking is accepted.
Help
Short answers about bookings, payments, and your account. Every topic has its own page, so you can simply share the link.
For customers
Payment
How to pay, the app fee, deadlines, and where your money goes.
Cancelling and rescheduling
Cancellation charges by timing, rescheduling, and what happens when someone does not show up.
Refunds
How much comes back, where it goes, when it arrives, and why it may be held.
Complaints and appeals
The complaint window, direct offers, case files, decisions, and appeals.
Pricing and commission
Every fee for customers and professionals on one page.
For professionals and businesses
Becoming a professional
How to create a profile, verify your identity, and take your first booking.
Earnings and payouts
When earnings reach your balance, transfer fees, bank accounts, and fault fees.
Referral program
Refer professionals, share profiles, and invite friends: how it works and what you earn.
Bookings, schedule, earnings and agreements are managed in the workspace. If you cannot make it, ask the customer to reschedule from the booking with a note on why and when you can; the customer decides, and if they cancel you get the fee and pause as if you cancelled yourself. If your new bookings are paused and you think it is a mistake, write to the Spesialis team.
Account and security
Account status
Restricted, paused, or frozen accounts: what it means and how to object.
One device, one account
One device for one account, and how to release a device.
Privacy policy
What data is kept, why, and your rights over it.
Terms and conditions
The rules for using Spesialis, for everyone.
Most asked
What does cancelling cost me?
Before paying: nothing. After paying: a charge on the service price and travel based on how close the scheduled time is, at least Rp10,000 including the app fee and transfer fee. The exact amount is shown before you confirm.
When does my refund arrive?
As soon as possible when the professional or Spesialis cancels. When you cancel, or the refund comes from a complaint, no sooner than 24 hours after it is recorded and after the payment provider has settled your payment. The dates are shown on the Refunds page.
What is the app fee?
The app fee is a Spesialis fee of Rp4,000 per booking, paid by the customer and the same for every payment method. It is shown in the breakdown before you pay.
When do I get paid?
Your share reaches your balance after the service is done and the complaint window ends, then it is sent to your bank automatically: per released booking or once a day at 15.00 WIB.
What commission does Spesialis take?
Marketplace bookings carry a 10% commission. Pay links, for customers you bring yourself, carry 5%. Your share is shown on every booking, and a booking keeps the rate in force when it was made.