Payment
How to pay for a booking, what you pay for, and where your money goes.
How to pay
Open your booking on the Bookings page, then pay with QRIS or a bank virtual account. The methods on offer depend on the amount and are shown on the payment page.
The booking page tells you when it is your turn to pay: after the professional accepts your request, or right when you book.
What you pay
A booking total is the service price, plus travel if the service comes to your home, plus an app fee of Rp4,000 per booking. The app fee is the same for every payment method.
The full breakdown is shown before you pay. Nothing is added afterwards.
Minimum order
Home-visit bookings have a minimum service total of Rp70,000, not counting travel and the app fee. Services at the professional’s or business’s venue have no minimum.
Payment deadline
Payment has a deadline shown on the booking. A booking that is not paid by then lapses, and the slot opens up for other customers.
If your money arrives after the booking lapsed or you withdrew it, the booking does not come back. The money is refunded without the app fee, after the Spesialis team reviews it.
Your money is held until the service is done
Your payment is processed by the payment provider and is not passed to the professional yet. The professional’s share is released only after the service is done and the complaint window ends without an issue.
Pay links from a professional
A pay link is a direct bill from a professional to their own customer. Once paid, cancellation, rescheduling, and refunds are arranged directly with that professional.
Questions and answers
How can I pay?
QRIS or a bank virtual account. The methods on offer depend on the amount and are shown on the payment page.
What is the app fee?
The app fee is a Spesialis fee of Rp4,000 per booking, paid by the customer and the same for every payment method. It is shown in the breakdown before you pay.
When does my money reach the professional?
After the service is done and the complaint window ends without an issue. Until then your payment is held, so it can be refunded if the booking is cancelled or your complaint is upheld.
Is there a minimum order?
Home-visit bookings have a minimum service total of Rp70,000, not counting travel and the app fee. Venue services have no minimum.